DELIVERABLES
Highlights include:
3-4 customized keynotes with top authors and speakers, with expertise and insiders’ perspectives on World Famous Starbucks, Nordstrom and the Pike Place Fish Market….plus one-of-a-kind teambuilding and sightseeing packages you can get nowhere else.
Experience a customized keynote, plus intimate Q&A, with Dr. Joseph Michelli, author of the best-selling book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary and the just-released The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Service Experience Courtesy of the Ritz-Carlton Hotel Company.
And visit the Starbucks Tasting Center at their world headquarters, complete with a small-group coffee cupping and discussion. Time allowed as well for a visit to the world’s first Starbucks store in downtown Seattle in the Pike Place Market.
Includes:
Robert Spector is a bestselling author and international speaker on world-class customer service. He's the author of THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company, which has become a business book classic…along with a number of related books about the leading retailer.
As the first and only journalist ever allowed into the inner sanctum of Nordstrom, he wrote THE NORDSTROM WAY to offer insight into how this company became the gold standard of customer service. He will show your organization how your company can become the Nordstrom of your industry.
Robert's talks break down the elements of the Nordstrom philosophy and explain how they can be adapted for virtually every kind of organization.
Your own Nordstrom Personal Shopper experience: Seattle is home to the company’s Flagship store, anchoring the downtown retail core. So, we’ve included visiting and shopping at Nordstrom under the expert guidance of your own personal shopper—and experience their service levels first hand.
After spending time with Robert Spector, you’ll travel to across scenic Lake Washington to Woodinville, to enjoy three of Washington’s best wineries. Situated on the same latitude as the French wine country, Washington State is winning prestigious awards throughout the world.
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In 1986, the owner of Pike Place Fish Market, John Yokoyama, hired Jim Bergquist, a business consultant, to help improve their team and become “world famous."
20 years after helping the Fish market commit to becoming World Famous….Jim is still coaching the organization, and speaks around the world about creating corporate cultures that inspire with passion and high-performing teams.
Jim Bergquist and owner John Yokoyama have together transformed a lowly fish stand into a World Famous business by showing employees how to communicate effectively, operate from a powerful vision, and work within a unique set of generating principles.
It’s all about being truly great with people. At Pike Place Fish Market, everyone interacts with customers with the intention to make a difference while fostering world peace. As a result, Pike Place Fish is now used as a case study in business schools and universities…and at least four books and a range of videos have been published about the company.
After your learning program with Jim and John, it’s time to eat your way through Pike Place Market. Experience sought-after market stops and enjoy local culinary creations on this behind-the-scenes tour. Awaken your palate by tasting locally made food and beverages while meeting and interacting with the eclectic community that frames Pike Place’s lively market atmosphere.
At Pike Place Market, receive delicious tastings, including salmon, coffee, produce, chowder and more.
Then we’ll explore Seattle by water on a two-hour public cruise...with spectacular glimpses of Seattle’s unique inner-city shoreline. Highlights include the houseboat from the movie Sleepless in Seattle and views of Bill Gates’ house on Lake Washington. After the cruise, guests will be taken back to their hotel to relax before dinner.
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For each tour, detailed sample itineraries are available; please inquire. And let us know your specific goals, and we’ll integrate them into your schedule.
Estimated Costs:
Based on 20 Guests: $1050-$1300 pp, plus hotel
Based on 40 Guests: $800-$1000 pp, plus hotel
Based on 20 Guests: $4400-$5000 pp, INCLUDES 3 nights’ hotel
Based on 40 Guests: $3300-$4000 pp, INCLUDES 3 nights’ hotel
If guest count exceeds or falls below the above minimum and maximum specifications, the per-person price is subject to change. If your guest count is over 40, please inquire for special rates. The above costs, based on 2008 pricing, are estimated and subject to change based on tour specifics.
Call or click now to register for your Insider's Tour:
206-783-MEET (6338) Insider@NoMoreBoringMeetings.com
