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Tag: Conference Calls

21 Jul

The client conference call: what consultants, trainers & thought leaders may be doing wrong–and how to fix it

Synopsis: How are we perceived by listeners—say, our clients—on the other end of conference calls? How do we show up and make impressions—indelible first impressions—on those who make our livings possible? In my work, I participate in countless speaker-client calls, and this post is born from that experience. >>>>>> If you’re a consultant, trainer, or thought leader who schedules conference calls to strategize live events or meetings with larger audiences, you well know the importance of delivering content from your clients’ points of view. What you may not fully appreciate is that customers are listening long before you step into the larger spotlight—during preparatory conference calls. As the owner of a speaking agency for nearly two decades, I often participate in calls between clients and speakers. Why take the time? Because these conversations offer a treasure trove of back-door R&D. And they provide crucial windows through which I learn more about client culture, needs, team dynamics, and pain points. I listen for both what’s at stake at the pending meeting—and for future needs. As a result, I have a front-row seat to these client-speaker exchanges. And I gotta tell you: too many miss the opportunity to shine here, on the…